Please note that reinstalling MoneyWiz on mobile devices will irreversibly delete any image/PDF attachments you might have as we don't sync them for now.


iOS

Tap and hold on MoneyWiz icon until it starts to wiggle and then tap the "x" that appears. Confirm that you understand that all of your MoneyWiz data will be deleted.


Afterwards, download MoneyWiz again from the App Store (as long as you use the same Apple ID that was used with the original purchase, you won't be charged twice). If you use various Apple IDs, please stay logged into the one you purchased MoneyWiz with until you launch it once.


When reinstalling, make sure to install the same version you have been using before:


If you now need to access SYNCbits menu but only see "New Account" button, please either tap on the sidebar icon in the top left or swipe from the left edge towards the right to reveal the sidebar. Then go to Settings -> SYNCbits.


Android


Important: simply reinstalling MoneyWiz on your Android device does not remove the database folder which might be what you need to do (see How to perform clean sync? article). If you're not sure, please contact us.


Uninstalling apps on Android devices can greatly vary from model to model so we are unable to provide detailed instructions. However, this could work in most cases:


  1. Go to Settings of your Android device.
  2. Then go to Apps menu. This menu might be called differently on various Android OS versions. On some devices it is called Apps, Applications, Programs. Basically you have to access menu which has something to do with apps.
  3. Then click on Downloaded apps tab.
  4. Scroll down the list and find MoneyWiz in there.
  5. Click on MoneyWiz app and then hit Uninstall or Remove.


When reinstalling, make sure to install the same version you have been using before:

If you now need to access SYNCbits menu but only see "New Account" button, please either tap on the sidebar icon in the top left or swipe from the left edge towards the right to reveal the sidebar. Then go to Settings -> SYNCbits.