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Install on new computer

I have subscribed to the premium edition and changed computer because my old one stopped working, however when I enter the licence number it says it is already activated on another computer, so it won't work! I've been emailing support tickets for a couple of days, but have had no response and urgently need to sort this out.

In the past replies have been rapid - is MoneyWiz having difficulties - the last thing I want is to lose my data and start again!

1 Comment

Dear Tom,


I'm very sorry for our delayed responses following the holiday period. We had reduced support staff at that time but now we work to catch up with all e-mails.


I've checked and I see that my colleague Marina has replied to your e-mail helping you with the licence. If you're still experiencing trouble, please reply to her e-mail - it's better if it's handled over e-mail as working on this case requires sharing confidential information such as your activation code.

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