The receipt images quality is way too low: for long receipts or A4 sheets (see attached), it is impossible to read the text due to the compression of the image.
Since the space used by the receipt are on the user's Dropbox account, it should be possible to set the quality/resolution of the synced receipts.
I attached one file as example.
Please fix this soon in order to make this feature useful.
OS: Android 6.1
device: Samsung Galaxy S7
I used the camera to take the picture, with my phone's default picture resolution I guess (16 M pixels). I don't know what Freshdesk is...The file in my Dropbox is 61.4 kb indeed, but I assume for this size the quality could be much better with the right compression.
Looking forward to finding a solution
I'm currently discussing this with our team to obtain more information on the issue.
I am also having this issue. Has there been any new developments?
The original issue has been since fixed. If you are experiencing a similar problem, please contact us at email@example.com with more information. Thank you!