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Problem with online bank account refreshing

Hello, what does it mean the message "We can't refresh your account right now. Please, try again later.", when I try to refresh my online bank account? What are the possible causes? I haven't changed password, I have mobile data, etc. The first time is ok, after I have this problem. If I try to refresh, I have this message. The day after, without any changes, the refresh works. The day after, another error... Thank you, Luca

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Hello Luca,

We'd need your Online Banking technical information to look into the reason behind this as there could be many reasons for it:

Best to contact us via e-mail at to share these, not share these on the public forums.
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