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SyncBits is down?

SyncBits is not working - shows connection error :(

Any timeline when it will be available?


4 people have this problem

I guess their server is being slammed with the latest update requiring all data to be uploaded once again. I also have this problem. I guess it'll become better with time after the first surge. Fingers crossed.

24 hours later and nothing of mine is syncing even after re-installing on all devices and logging out and in to SYNCbits several times.

You could try this https://silverwiz.freshdesk.com/support/solutions/articles/206535-how-do-i-force-sync- but it probably wouldn't help if it is a server issue. I personally filed a support ticket because of this. Still not fixed after following their instruction, which leads me to believe that it wasn't an issue with my data being corrupt, rather their servers aren't able to handle the load now and are timing out.

Forced sync didn't help. Numbers still off and some of my accounts didn't even get close to syncing even though the sync times on all devices match up. Man this is a nightmare. I'm ready to go back to ClearCheckBook.

Hello everyone,

Servers are okay now. Please take a read about the background of the issue here: http://moneywizapp.com/syncbits-issues-today-2-5-bugs/ it also includes information on what to do to get this fixed.

If those instructions do not help, please contact us at hello@moneywizapp.com - we'll need to investigate each case individually. We're currently under higher load of support requests so we might not reply immediately but rest assured that we do what we can do reply to everyone as quickly as we can.

Sync delays do not mean that data is lost - it's just temporarily not synced to server but your data is safe, stored locally on your devices.
My data was just deleted after a failed sync so what should I do?

You know, we keep hearing that the servers are OK now and everything is fine. Meanwhile, syncing still doesn't work.

Yes. I luckily had a backup of my data from yesterday so was able to restore that. Switched on airplane mode. De-synced and set up a new account but still won't pass the initial sync. Not going to enter any new data until I can sync. Scary to lose such a large amount of important data. Hope servers work soon. Sick of the piling up reciepts.
Hello everyone,

Sync servers have been okay for a long time now. Sync is now faster than ever thanks to the upgrades we've made. If sync is not working for you, please perform the steps in this blog post: http://moneywizapp.com/syncbits-issues-today-2-5-bugs/

If these do not help, please contact us at hello@moneywizapp.com
Due to nature to the issue we can't assist you if you write only on the forums. We'll be more than happy to help - please e-mail us at hello@moneywizapp.com

 


Apologies for the inconvenience and thank you for understanding.
I would be interested to know why Syncbits was down yesterday.. I ended up uninstalling my app from my iPad , reinstalling it, inputting my password with no avail then some hours later attempted to carry out a Sync at this point I was asked to authorise my bank avpccount.. what on earth was that all abound and typically on the 1st of the month..

Peter,


Actually, SYNCbits was not down. Perhaps your SYNCbits account was suspended due to number of incorrect sign-in attempts? Please contact us at hello@moneywizapp.com for more information on this.


As for entering your bank password - you might be asked to re-authorise your bank credentials in case your bank requires MFA (MFA stands for multi-factor authentication and refers to random security questions (different one each time), jumping or SMS codes and other one-time passwords) to sync.

Hello Pawel not there would have been no incorrect sign in's don't know about my bank but least everything is up and running now, so thanks again ... Kind regards Peter M
Same problem (connection error). Right after upgrade to 2.5

Same problem here, too, without an upgrade.

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