Anyone managed to use their login for HSBC UK. Doesn't work at ALL ! So disapointed when you paid £39 !
We are waiting for the connection logs from you to be able to investigate the issue further.
OK, log file just sent.....
Hope you will be able to resolve this issue
I have the same problem. I am trying out MoneyWiz and use the following banks:
HSBC Bank (UK)
HSBC Bank (UK) Card
HSBC Bank (US)
HSBC Bank (US) Card
none of them connect except HSBC Bank (UK) which is slow and intermittent - I have had tickets open with MoneyWiz for about 3 weeks but I can now see that this is a long-term ongoing problem with MoneyWiz and HSBC, so will now consider dropping MoneyWiz and get a refund (I am within my 90 days).
...My "Old" software is Banktivity which is clunky (I do prefer MoneyWiz) but it connects to HSBC quickly and flawlessly.